Guest arrives at hotel reservation to discover a cardboard ‘dungeon’ bed: ‘Absolute shambles’
A Scottish soccer fan had an unfortunate experience during their recent hotel reservation made through Booking.com. Upon arriving at the hotel, they were shocked to discover that the mattresses provided were made of cardboard, and the overall condition of the place was described as an "absolute mess." A frustrated user, RoryB96, took to social media to share their disappointment with the situation.
Images accompanying the post depicted the makeshift cardboard beds held together with duct tape, resembling something reminiscent of a makeshift tent city. Determined to find a solution, the fanatics contacted Booking.com for assistance, spending three hours communicating with three different advisors to secure alternative accommodations.
Eventually, the reservation firm agreed to cover the cost of a new rental, and the group checked into a new hotel well after midnight. However, their hopes for a decent stay were dashed once again. The new accommodation turned out to be a dilapidated facility, resembling a "dungeon" with hospital beds, industrial equipment strewn around the entrance, and even an axe, which added to the eerie atmosphere.
Feeling unsafe and uncomfortable, Rory attempted to book another place through Booking.com. Unfortunately, this time around, the company informed them that they would have to pay for a new reservation and be reimbursed afterward. This unexpected request put additional financial strain on the group, who had already spent over £2000 on accommodation through Booking.com for their trip.
Left with limited options, Rory and the group decided to leave the unsettling apartment and managed to find alternative accommodation independently. The exact locations of both the initial problematic hotel and the subsequent "dungeon" facility were not disclosed.
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